Terms & Conditions

1.Definitions

 

3. Agreement Conclusion

A. The offer presented by EventTicketMaster.com must be confirmed by the client; the client must also state his/her preferred ticket(s) and seating location(s) and fill out the information required on the booking form.

B. The client can also call Customer Service to update details of booking and requests.

C. Confirmation will be sent in writing once EventTicketMaster.com has confirmed the client’s acceptance of the offer made by EventTicketMaster.com, the terms have been stated to the client, and the client is in agreement with them. EventTicketMaster.com reserves the right not to conclude the agreement if/when it chooses.

D. All orders are binding for the client; they cannot be cancelled without written acceptance of cancellation by EventTicketMaster.com

 

4. Prices

A. When booking, the client accepts the difference in price between the face value of the ticket due to changes in supply and demand, the cost of obtaining the ticket and the cost involved in servicing and delivering the tickets to the client. EventTicketMaster.com’s prices will differ from the price that may be specified on the ticket; the client cannot derive any rights from this. All costs are included in EventTicketMaster.com prices, excluding the costs for handling fees.

B. Prices are given in Euros or GBP unless otherwise specified.

5.Payment

All ticket bookings and packages that are offered are subject to availability.
All ticket prices are guaranteed at the time of the order placement and reception of payment.
Accepted forms of payment are credit card (VISA, MasterCard, Maestro).
Full payment must be received to guarantee a purchase of ticket(s).
The price paid is the price shown on the website at the date and time of the booking, which the client must accept when confirming the purchase. However, all orders are binding for the client; they cannot be cancelled without written acceptance of cancellation by EventTicketMaster.com  

EventTicketMaster.com charges will also appear on the client’s credit card statement under the “EventTicketMaster.com” name. Credit card payments must be verified by the credit card company; otherwise, the order will be cancelled.

EventTicketMaster.com reserves the right to perform a security check on all orders and may request proof of the client’s identification; The order will be cancelled if proof of identification and/or a copy of the credit card are not received by EventTicketMaster.com when requested.

No changes, refunds or cancellations can be made once the purchase has been processed and accepted by EventTicketMaster.com As recorded in the European Law Number 31997L0007, DIRECTIVE 97/7/ED (May 20, 1997), for the protection of consumers engaging in distance contracts, it is written that once a client submits a booking for transport or accommodation or catering or leisure services or leisure events (tickets), the client is not permitted to cancel the booking. If the client does cancel, no refund will be given to the client. In the unlikely case when EventTicketMaster.com are not able to provide the client with the purchased tickets, EventTicketMaster.com is responsible to process a full refund. However, EventTicketMaster.com is not responsible for client's traveling and accommodation expenses.

 

6. Delivery of Tickets

A. By completing the order, the client is requesting and giving automatic authorization to EventTicketMaster.com to ship the tickets by one of the following courier companies: OCS, Royal Mail, FedEx, UPS, DHL or EventTicketMaster.com’s own courier.

B. The shipment and issue of tickets will be at the expense and risk of the client. Shipment costs include hotel delivery and pickup of tickets, if applicable.

C. Shipments by FedEx or other local courier service are not insured and EventTicketMaster.com cannot be held liable for any damage done by FedEx or other courier. Lost, late or misplaced ticket deliveries are the responsibility of the courier and not EventTicketMaster.com

D. If the client, the client’s hotel or any person who is due to sign for the post at the address provided by client for shipping the tickets refuses to accept the ticket delivery, not available at the delivery address or courier company not delivering to the area/ address for some reason and such delivery is returned to EventTicketMaster.com by FedEx or other local courier, the client shall be deemed as waiving his/her right to delivery and no refund/ compensation is issued in this case. The client shall be required to compensate EventTicketMaster.com for the costs charged for the returned shipment. Unfortunately we cannot copy, duplicate or re-issue tickets as they are assigned individually to every order. 

E. Tickets are normally shipped from the offices of EventTicketMaster.com 3-5 days before the event, although this is subject to change.

F. If a delivery window is not available (due to the late release of tickets, for example), or by the client’s request, tickets will be sent to a hotel or local pick-up site near to the event venue on the day of the event. If delivered to a site near to the event venue, EventTicketMaster.com will start to deliver the tickets five hours before the event time, up until the start of the event. If client purchase tickets for event that starts shortly, for example in 1-2 hours, tickets may be delivered after kick off time as delivery team need to organize delivery and arrange everything for delivery. If the client does not arrive by that time to collect the tickets, no refund will be given to the client. Also the exact delivery method will be confirmed with all clients via email before the event.

G. Most sports tickets, such as for Premier League matches, Serie A and Spanish League matches, will be delivered to the client’s hotel 1-2 days before the event. The client must provide hotel details to EventTicketMaster.com if this is necessary. The client will be responsible for receiving the tickets from the courier at the hotel. If for any reason the hotel refuses the tickets from the courier, the client will be solely responsible. EventTicketMaster.com recommends that the client inform the hotel about the delivery. For more specific information about shipments, contact the EventTicketMaster.com sales team near to the time of the event.

H. The client must inform EventTicketMaster.com of any changes to the address where the tickets can be delivered up to 72 hours before the event. EventTicketMaster.com does not take responsibility if the change of address is received after this window.

I. EventTicketMaster.com will not be responsible for undelivered tickets that are the result of misinformation given by the client such as wrong address, post code, client not updated shipping addres on time before delivery, client refusing to accept post for some reasons, client not being at home/ office/ hotel etc when delivery was attempted and tickets are still with courier/ postman, not replying to emails/ phone calls, or receiving emails in junk folder due to mailing company's technical failures or malfunctions or any other reasons that we have no control on. The client will be responsible for such undelivered tickets; no refund will result to the client. Client also shall obtain a letter of refusal of access to the stadium from stadium's officials/ stewards if not permitted to access the seat for some reason. The usage of booked ticket(s) are at recipients discretion and if ticket(s) are not used to access the venue for some reason after they have been received from us, no replacement ticket(s) or refund or reimbursement is available. Also, in all cases mentioned before in these terms and conditions no refunds/ chargebacks shall be initiated against EventTicketMaster.com or any other financial claim for successfully processed order or orders.

 

7. Tickets

A. The customer accepts, on behalf of EventTicketMaster.com, that in case tickets are available in a higher or lower category than the category confirmed, EventTicketMaster.com will deliver the tickets in a higher or lower category and will charge or refund the extra amount per ticket that results from the different category.

B. For each event, EventTicketMaster.com may/ can deliver to the customer an E-Ticket which needed to be printed by client before the event and scanned at the entrance, a Match Day Paper Ticket, a Season Ticket (card) or Member Card. When the client receives a Season Ticket/Member Card, it can only be used for the date and event booked through EventTicketMaster.com Once the event ends, the client must send back the Season Ticket/Member Card to EventTicketMaster.com after receiving instructions from EventTicketMaster.com or the suppliers of EventTicketMaster.com Such instructions may be given by phone, email or a letter attached to the Season Ticket/Member Card and placed inside the envelope. Clients that are staying at a hotel in the event venue city are required to leave the Season Ticket/Member Card inside an envelope at the hotel front desk on the same night of the end of the event. The client must write the name of EventTicketMaster.com on the envelope (or other names given in instructions from EventTicketMaster.com). If the client does not return the Season Ticket/Member Card within 24 hours after the end of the event, EventTicketMaster.com will charge the client 100 GBP per day for each Season Ticket/Member Card, beginning from the end of the 24-hour period after the event’s end until the return of the Season Ticket/ Member Card to EventTicketMaster.com offices, or 650 GBP for each Season Ticket/Member Card.

C. The client, by accepting the Terms and Conditions listed here, agrees that tickets for sports events can be in any home or away section. The client agrees that s/he will not have any claim against EventTicketMaster.com regarding the home or away ticket. For any type of ticket(s), the client must act and dress accordingly, as stated on the ticket by the organisers or promoters. For example, if sitting in the home team section, the client will not be allowed to enter the venue if wearing the clothing of the visiting team, and vice versa. These guidelines regarding proper behavior and dress in home and visiting sections are given with the understanding that the client’s attendance at any sports event is at his/her own risk and discretion.

 

8. Special Provisions and Liability

A. For some music and sports events, tickets may display a name that does not match the name of the client or the user of the ticket. EventTicketMaster.com cannot be held liable if the client and/ or user of the ticket is not granted access to the event due to this discrepancy.

B. The client and/or user of the ticket supplied by EventTicketMaster.com must behave in an orderly fashion and must follow all instructions given by the organiser/promoter of the event.

C. EventTicketMaster.com will not be held liable should the organisers of an event or other relevant authorities eject the client from the venue due to the acquisition of the tickets on the secondary market. By purchasing tickets on the website, the client accepts that the tickets have been purchased in the secondary market and not from an official box office related to the official promoters; thus, the client will be fully responsible for this action. If the client is ejected from any venue in the United Kingdom due to the contravention of section 166 on Criminal Justice and Public Order Act 1994, s/he agrees to be fully responsible for this action and for the purchase of the tickets through EventTicketMaster.com The client agrees that s/he will not have any claim against or demand from EventTicketMaster.com and will not be awarded a refund for the tickets.

D. EventTicketMaster.com will not be held liable should the organisers of an event or the relevant authorities deny admission to the client and/or user of a ticket delivered by EventTicketMaster.com to an event , unless there has been an intentional act, omission or example of gross negligence on the part of EventTicketMaster.com

E. The client and/or user of a ticket shall visit an event at his/her own risk. EventTicketMaster.com shall not be held liable for damages that the client/user may suffer whilst travelling to or from the event or whilst attending the event. This holds true in cases of undelivered tickets by EventTicketMaster.com as well.

F. The categories used by EventTicketMaster.com for tickets shall not harmonize with categories used by the organisers of an event for which the tickets have been issued. The client cannot, therefore, derive any rights from the category class and/or ranking used by EventTicketMaster.com

G. The client and/or user of the ticket supplied by EventTicketMaster.com must obtain any relevant information regarding updated times and other changes to the event provided by the organisers. EventTicketMaster.com does not have any obligation to inform the client/user of such updates and changes.

H. Events that have been cancelled or moved are at the expense and risk of the client and/ or user of the ticket and cannot be viewed as a shortcoming on the part of EventTicketMaster.com Thus,EventTicketMaster.com shall not be liable to pay for any compensation incurred by such cancellations or movements of events. The client is totally responsible for obtaining the information about correct dates and starting times of concerts and events. Clients should also note that football matches can be rescheduled to fit into Champions League obligations and/or television coverage; such changes can occur with very short notice. EventTicketMaster.com recommends that the client reserve both Saturday and Sunday for such matches when making travel plans. Clients should also ask the hotel ‘s concierge, inquire with the local press or search official websites for exact times and locations upon arrival.

I. Should an event be cancelled and a replacement event not take place, the client must not approach EventTicketMaster.com for a refund. Clients should approach the organisers of the event to obtain a refund for the original value of the ticket, if possible. Should a replacement event take place, the client must interact with the organisers in order to claim a replaced ticket for the new event.

J. The content of the EventTicketMaster.com website is without obligation, thus the client cannot derive any rights towards EventTicketMaster.com in relation to the content or the included links.

K. EventTicketMaster.com’s prices are subject to the fluctuations of the market that is related to the demand and availability of tickets. The client cannot derive any rights from the increases or reductions to price once the client has accepted an offer from EventTicketMaster.com

L. Any liability of EventTicketMaster.com shall be limited to the amount that the client has paid for the aforementioned ticket.

M. Tickets for the same game bought within one order will most likely get their seats together. 

N. Lost, stolen or damaged tickets cannot be duplicated by EventTicketMaster.com

 

9. Brochure (Web) of EventTicketMaster.com

The information stated in the brochure is subject to changes that can result from price changes. Amounts mentioned on the website are based on prices, exchange rates, duties and taxes known by EventTicketMaster.com at the time or printing/website update.

 

10. Information From and About EventTicketMaster.com

A. EventTicketMaster.com is operating on behalf of Online Ticketing Solutions LTD, Company number: 45403057411, Registered in Latvia, Raina 87-103, Jurmala, LV-2016.

B. EventTicketMaster.com is a commercial company that specialises in offering tickets to sold-out and/or popular events and other hard-to-get tickets.

C. EventTicketMaster.com obtains tickets as broker on the secondary market, thus the prices listed on the website are a good reflection of the degree of difficulty in obtaining the tickets. EventTicketMaster.com is not connected to any box office, nor is EventTicketMaster.com sponsored by any of the venues, teams, performers, organisations or organisers whose tickets are sold through the website.

 

11. Refunds

No changes, refunds or cancellations can be made once the purchase has been processed and accepted by EventTicketMaster.com As recorded in the European Law Number 31997L0007, DIRECTIVE 97/7/ED (May 20, 1997), for the protection of consumers engaging in distance contracts, it is written that once a client submits a booking for transport or accommodation or catering or leisure services or leisure events (tickets), the client is not permitted to cancel the booking. If the client does cancel, no refund will be given to the client. EventTicketMaster.com will credit the client’s account on the EventTicketMaster.com website for the amount of the undelivered tickets only; the client can draw on this amount to purchase other tickets. In case client refuses to accept tickets, also no refund or compensation to be given to client unless client and EventTicketMaster.com agrees over emails that tickets are subjest to cancellation fee of 30% of the total amount paid by client or EventTicketMaster.com will attempt to resell client's tickets on the website, this also subject to 20% processing and handling fees. In the case that EventTicketMaster.com issues a client a written approval for a refund for any reason, the refund will be made up to 30 (thirty) working days or business days from the date of issue. EventTicketMaster.com will not be held responsible for delays caused by the client’s bank or credit card company.

 

12. Covid-19

12.1 If the booked event is cancelled or played without spectators we will cancel the booking and a credit will be applied. 

12.2 If the booked event is postponed to a later date and will be played with spectators and eventticketmaster.com is able to provide the ordered tickets, but clients cannot or do not want to travel anymore, we will put up the tickets for resale. Without any guarantees given in advance, we will try to resale the ordered tickets for the market price of the time of the resale. It could be possible that the prices are different compared to the original booking. Agencies are allowed to resale the tickets themselves as well. Alternatively, order is valid for new date and time and we can leave everything as is and client will be able to attend the match once new date is confirmed after it have been postponed.

12.3 If the stadium capacity is less than 100% for the booked event, The Website may be forced to cancel bookings due to the event organizer not being able to supply the full allocation. If The Website is forced to cancel bookings, a credit will be applied.

12.4 If an event will take place without spectators OR with a partial filled stadium and The Website is not able to supply the ordered tickets due to low availability, the Website will refund or credit the amount of the tickets only. The Website is not responsible for any other costs than the ticket booking made by the agency or the end-clients, this also applies to clients that got infected with covid-19 or any of it's variants and due to that cannot attend the event any longer. Also all clients are strongly advised to familiarize themselfes with stadium regulations regarding covid-19 regulations before attending the event - covid-19 pass, PCR testing, Covid check form etc as the website is not responsible for clients not complying with all or individual stadiums rules breach shall this occur.  

By purchasing, holding or using ticket/s purchased on the website, you confirm that
• You will not attend the match/es if you have symptoms of COVID-19 (high temperature, persistent cough, loss of sense of taste or smell)
• You understand that the law now requires you to have a valid COVID Pass or evidence of a negative test taken in the 48 hours before the match in order to attend match/es, and
if you are unable to show either, you will be refused entry to the stadium
• you have a valid NHS COVID Pass or international equivalent/you will bring evidence of a negative lateral flow test taken in the 48 hours before the match/es with you to the
stadium.